Communicating Professionally in the Workplace

Communicating Professionally in the Workplace

Learning Pathway FY24


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You communicate verbally, in writing, and with your body language. When working, you represent Montgomery College to internal and external customers; therefore, you want to be at your best. This learning pathway* offers classes in each of the three dimensions.



Learning Pathway classes required to earn a certificate:

Verbal Communication

  • Pivoting for Active Listening 1
  • Crucial Conversations for Dialogue1, 2, 3
  • Effective Listening Skills
Written and Media Communication

  • The Fours C’s of Good Writing: Commas, Clarity, Coherence, and Conciseness
  • MC Style Guide and Social Media Skills
  • Put It in Writing
  • Solid Business Writing
Kinesthetic Communication

  • Business Etiquette
  • Everyday Bias
  • Digital Body Language
  • Also in Communication and Conflict LP
  • Also in Management LP
  • Also in Change Management LP

The pathway classes are available to all employees through MC Learns as individual classes as well. If you are interested in achieving the certificate, the table below will help you plan your schedule. Not all classes are offered every year; it is at minimum a two-year plan.

Classes Scheduled for FY23:

Class name Class Length and Format Class Date and Time
Pivoting for Active Listening One 3-hour class, online October 10: 1:30-4:45 p.m.
Crucial Conversations for Dialogue Five 3-hour classes
Online: Fall and Spring
In-person: Winter
  1. Fall: October 31, November 1, 7, 8, 14: 8:45 a.m.-noon
  2. Winter: January 10-11: 8:45 a.m.- 4:30 p.m.
  3. Spring: February 19-23: 1:30-4:45 p.m.
The Fours C’s of Good Writing: Commas, Clarity, Coherence, and Conciseness Four 3-hour classes, online February 20, 22, 27, 29: 8:45 a.m.-noon
Business Etiquette e-Course On-demand
Effective Listening Skills e-Course On-demand
Put It in Writing e-Course On-demand
Solid Business Writing e-Course On-demand
Classes not listed will be offered in FY25

*A learning pathway is a series of identified classes that provides you with an in-depth exploration of a skill area. When completed, a certificate of learning is awarded to acknowledge your commitment to pursue the study and practice of a specialized area of professional development. Participation is paced to provide time to reflect upon your learning and integrate concepts and skills into your life and work.



Communicating Professionally in the Workplace Learning Pathway Class Overview:

Classes Brief Class Description*
Pivoting for Active Listening

Facilitator: Heather Fogg

Loosen the grip on stories you hold by pivoting toward self-awareness and a focus on the future. Pivoting provides the pathway to open your curiosity and increase understanding in conflict communication.
Business Etiquette

Digital Course

Focus on the conduct and procedures that are generally acceptable and polite in the workplace and typically unspoken, which build and maintain relations. Invest in building relationships, one of your most valuable assets at work.


Crucial Conversations for Dialogue

Facilitators: Richard Forrest, Cynthia Mauris, Paul Miller

Develop skills in how to plan and have an effective and successful crucial conversation where the stakes are high, emotions are strong, and opinions are opposing.
Digital Body Language

Facilitator: John Egan

Digital communication has become an ever more significant feature in our work lives. Apply techniques to your digital communications that build trust, enhance collaboration, and strengthen relationships.
Effective Listening Skills

Digital Course

Increase your ability to describe the importance of listening by identifying barriers to listening well and implementing the steps of active, effective listening. Enhance productivity and teamwork by increasing the information flow to and with others.
Everyday Bias

Facilitator: Kimberly Bloch-Rincon

Gain insight into how the brain learns, through socialization, to categorize rapidly at an unconscious level. Recognize and overcome preconceptions.


The Fours C’s of Good Writing: Commas, Clarity, Coherence, and Conciseness

Facilitator: Philip Bonner

Learn and practice effective writing techniques. Emphasis is placed on using clear, concise language to meet the needs of readers.
MC Style Guide and Social Media Skills

Facilitator: MC Communications Staff

When you create an item—report, brochure, flyer, or social media messaging—it represents mc and should have a consistent style and look. Become familiar with the writing style MC uses and how the logo and other College branding elements should be applied.
Put It in Writing

Digital Course

Sharing information in a report is an integral part of most workers’ responsibilities. Without the right information or the right delivery, a report can hinder communication more than support it. Identify how to prepare content and structure and make your reports clear, credible, professional, and accurate.
Solid Business Writing

Digital course

As more communication occurs in writing rather than face-to-face, it is critical to implement techniques to effectively write all types of business documents. Plan, organize, and edit your documents for a complete and professional result.

* Complete class descriptions and outcomes are in MC Learns.


image of hands upIf you are completing a learning pathway, register to attend the Learning Pathway Certificate Reception on June 29, 2023, in MC Learns. Certificates of completion will be presented to honor your commitment to your professional development.


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