Change Management FY24

change Management

Change Management Learning Pathway FY24

The Change Management Learning Pathway focuses on four areas: employee change management, leadership and change, organizational culture, and hybrid working. At the core of these classes is the objective to develop skills, knowledge, and abilities to adapt to changes at work, lead and motivate people, recognize cultural dynamics, and work more effectively in diverse teams and organizations.

Learning Pathway Classes

Employee Change Management

  • Circle of Influence
  • Crucial Conversations for Mastering Dialogue1, 2, 3
  • Taking Charge of Change
Leadership and Change

  • Certified Leadership Coach Practitioner New
  • Experiential Crucial Conversations New

Managing Change

Hybrid Working and Change  

  • Open Door: Coaching and Leadership
  • Intercultural Conflict & Virtual Work
  • Coaching Through Change1
Changing Organizational Culture

  • Intercultural Conflict Inventory
  • Managing Problem-Solving Style Differences – KAI
  • Organizational Culture and Change1


1 Also in Management LP          2 Also in Communication & Conflict LP        3 Also in Communicating Professionally in the Workplace

The pathway classes are available to all employees through MC Learns as individual classes as well.   If you are interested in achieving the certificate, the table below will help you plan your schedule.  Not all classes are offered yearly; it is at least a two-year plan.

Classes Scheduled for FY24 

Class name Timing Class Date(s)
Open Door: Coaching and Leadership at MC 1.5 hours


September 15

1:00 pm – 2:30 pm

Experiential Crucial Conversations 2 hours


October 9, 3:00 – 5:00 pm

November 13, 9:00 a.m.- 11:00 am

Crucial Conversations for Mastering Dialogue


2 Days


January 10, 11

8:45 am – 4:30 pm

Certified Leadership Coach Practitioner

(MK 122)

2 Days in-person

2×3 hours Zoom

June 3, 4 (in-person) 9:00 am – 5:00 pm

June 10, 12, 14 (virtual) 1:00 – 3:00 pm

Classes not listed will be offered in FY25

 *A learning pathway is a series of classes with an in-depth exploration of a skill area.  When a pathway is completed, a certificate of learning is awarded to acknowledge your commitment to pursue the study and practice of a specialized area of professional development.  Participation is paced to provide time to reflect upon your learning and integrate concepts and skills into your life and work.

Change Management FY24 – Learning Pathway Overview


Brief Class Description*

Certified Leadership Coach practitioner

Facilitator: Richard Forrest

Follow an intensive certified leadership coach program. Earn ICF-approved educational hours and develop your leadership skills to incorporate powerful coaching principles, methods, and competencies at work.

Circle of Influence

Facilitator: Nathalie Thompson

Examine events and circumstances in two categories: things we can influence and things we cannot influence. Examine how proactive people choose their responses to circumstances instead of reacting to circumstances beyond their control.

Coaching Through Change

Facilitator: Richard Forrest

Applying newly learned skills or knowledge in the workplace is a key challenge. Examine techniques from coaching experts on how to realize your own desired change goals, and support employees’ development goals, in daily work practices.

Crucial Conversations – Mastering Dialogue

Facilitator: Richard Forrest, Cynthia Mauris, Paul Miller

Develop skills to plan and have an effective crucial conversation where stakes are high, emotions strong and opinions clash.

Experiential Crucial Conversations

Facilitators: Richard Forrest, Crucial Conversation alumni

Refresh your knowledge and challenge yourself to apply what has been learned in previous Crucial Conversations training. In these sessions, share your experiences and continue to develop abilities to manage difficult conversations with greater confidence and desired impact.

Intercultural Conflict Inventory

Facilitator: Herb Stevenson

Complete an inventory to identify core approaches for resolving conflict across cultural differences, and practice effective methods to work with diverse groups.

Intercultural Conflict and Virtual Work – preventing derailment

Facilitator: Herb Stevenson

Everyday workplace dynamics are shaped by a variety of forces. A virtual work environment presents a different context from which normal work routines and relations play out. This session focuses on how we recognize and respond to conflict in a virtual environment, and how to keep work relations dynamic and safe.

KAI – Managing Problem-Solving Style Differences

Facilitator: Richard Forrest

Learn and apply the Kirton Adaptation and Innovation theory to recognize dominant styles, manage differences and add creativity to problem-solving in diverse teams. Recognize and reconcile dilemmas to realize desired change.

Managing Change

Facilitator: Richard Forrest

Apply a methodology to examine and manage change in the context of improving what is done well or fixing what is not working.

Open Door: Coaching and Leadership

Facilitators: Richard Forrest, Sandra Menzies

Using an open-door concept these facilitated sessions seek to foster dialogue and activities. The FY24 theme is Leadership and Coaching. Challenging questions and Breakout rooms will drive these sessions. Choose to attend one or all three sessions.

Organizational Culture and Change

Facilitators: Richard Forrest

Understand organizational behavior and systems based on a four-quadrant model and examine the impact of restructuring on people and departments. Develop competencies to reconcile contrasting views and expectations to change.

Taking Charge of Change

Facilitator: Joe Raia

Analyze the types of changes we experience in our work lives, the impact of change on productivity, and how to help manage our responses to those changes.


* Complete class descriptions and outcomes are in MC Learns through Workday


The FY 24 program looks forward to seeing you!

Individual program classes are available for on-demand training in groups of 10 or higher. Please contact Richard Forrest for more information


When you complete a learning pathway, register in Workday for the Learning Pathway Certificate of Learning to obtain a form that you submit. When approved, you will receive your Certificate of Learning. Make a commitment to your professional development.



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Fall 2023 ELITE Professional Development Catalog Copyright © 2023 by is licensed under a Creative Commons Attribution 4.0 International License, except where otherwise noted.

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