3.10. Tele Health and Remote Care Skills (Digital literacy)
Learning Objectives
By the end of this lesson, students will be able to:
- Define telehealth and explain its importance in healthcare.
- Identify the features of common telehealth platforms (e.g., Google Meet).
- Schedule and conduct a simulated telehealth visit.
- Document a telehealth appointment using a basic template.
- Reflect on challenges and develop strategies for effective virtual care communication.
Part 1: Warm-Up
What is Telehealth?
Write down what you know about telehealth or virtual consultations:
- Have you ever used telehealth for a doctor’s appointment or consultation? If yes, describe your experience:
- Discuss with the class: What are the benefits of telehealth? Write down two:
Benefit 1: _______________________________________
Benefit 2: _______________________________________ - What are the challenges of telehealth? Write down two:
Challenge 1: _____________________________________
Challenge 2: _____________________________________
- Discuss with the class: What are the benefits of telehealth? Write down two:
In your own words, why is digital literacy important for telehealth?
Part 2: Exploring Google Meet
Overview of Telehealth Platforms:
Go to YouTube and search for “How to use Google Meet”. The video should be less than 7:00 minutes. Take notes on the following features:
- How to schedule a Google meet.
- How to start a video call.
- How to share documents or screens during a call.
- Write down one question you have about using Google Meet for telehealth.
Part 3: Setting Up Telehealth Appointments
Setting Up Telehealth Appointments
Use the sample patient scenario below to schedule a telehealth appointment in Google Meet:
Patient Name: Maria Lopez
Reason for Visit: Persistent headaches for the past two weeks
Preferred Date and Time: Wednesday, May 8, 2025, at 10:00 AM
Send an email to Maria, providing information about :
- Date and Time:
- Reason for Visit:
- Link to the meeting
Part 4: Simulating a Telehealth Visit
Role-Playing a Telehealth Visit
Pair up with a partner. One of you will play the role of the CMA, and the other will play the patient. Use the following checklist to guide your telehealth visit:
- Ensure proper audio and video setup (check microphone and camera).
- Greet the patient and confirm their name and reason for the visit.
- Ask the patient about their symptoms and concerns.
- Provide appropriate recommendations or next steps.
- Use the space below to jot down notes during your role-play:
- Main Patient Concerns: ____________________________________________
- Recommendations Given: ____________________________________________
- Discuss with your partner: What technical issues (if any) did you encounter? How did you resolve them?
