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3.8. Problem Solving and Decision Making (Critical Thinking)

Learning Objectives

By the end of this lesson, students will be able to:

  • Define critical thinking and explain its significance in healthcare, particularly for CMAs.
  • Identify key steps involved in problem-solving and decision-making.
  • Analyze scenarios to recognize potential complications and propose actionable solutions.
  • Reflect on their critical thinking approach and how it can be improved for better decision-making.
  • Apply critical thinking skills to realistic healthcare scenarios.

Part 2: What is critical thinking

What is Critical Thinking?
Answer the following questions that describe what critical thinking means in a healthcare setting.

Critical Thinking Steps: Read the below four statement and put them in the correct order.

Identifying Complications: Interactive scenario-based questions.

In your group, you will receive a scenario card describing a medical procedure and potential complications.

Scenario 1: A patient suddenly starts experiencing an allergic reaction during a routine procedure.

As a group, identify and discuss:

  • The potential complications in this scenario.
  • The immediate steps you would take to address these complications.
  • Use the table below to organize your thoughts:
Scenario Description Potential Complications Immediate Steps to Address Them
Example: Allergic reaction Swelling, difficulty breathing Administer epinephrine, call for help, monitor vitals.

Repeat with other scenarios below:

Scenario 2: You are checking a patient after a flu shot. The patient begins to itch and shows redness.

Scenario 3: During a blood draw procedure, the patient suddenly faints.

Scenario 4: While preparing to administer an injection, the healthcare provider notices that the medication packaging is damaged and the label is partially obscured.

Part 3: Presentation

Group Presentations
Present your scenario and findings to the class. Include:

  • The complications you identified.
  • The steps you would take to address the complications.
  • The reasoning behind your decisions.

After your presentation:

  1. Answer any questions from your classmates.
  2. Write down one idea or approach from another group’s presentation that you found helpful or interesting:

Reflection and Feedback Worksheet

  • What worked well in your group’s approach to the scenario?
  • What could be improved in your decision-making process?
  • How can you apply what you learned about critical thinking to real-life healthcare situations?
  • Provide feedback to a peer group’s presentation. What did you find most insightful?

Part 4: Reflections

Write 4–5 sentences about today’s lesson.

  • What did you learn about critical thinking?
  • How can these skills help you in a clinic or hospital?
  • What will you try to do better next time?

 

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Basic Skills for Clinical Medical Assistant Copyright © 2025 by Montgomery College is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.