By the end of this module, students will be able to:

• Identify and comprehend key duties and responsibilities of clinical medical assistants from job descriptions and training manuals.
• Demonstrate understanding of clinical scenarios by listening to audio recordings or role-play conversations between CMAs and healthcare team members.
• Follow spoken instructions accurately for completing tasks such as preparing patient documenting patient information.
• Role-play communicating effectively with patients and healthcare teams, focusing on clarity and professionalism.
• Navigate healthcare-specific software to access patient records, schedule appointments, and record clinical data.
• Analyze sample CMA exam questions related to roles and responsibilities, identifying key terms and concepts.
• Develop study plans incorporating effective time management strategies to prepare for certification exams.
• Discuss the importance of cultural competence and sensitivity in providing equitable healthcare.
• Evaluate case studies to determine appropriate CMA responses in various patient care scenarios.