4.4. Effective Listening Strategies and Role play
Learning Objectives
By the end of this lesson, students will be able to:
- Develop effective listening skills to understand and respond to healthcare interactions.
- Practice note-taking and comprehension of healthcare-related audio materials.
- Use healthcare teamwork vocabulary in context to improve speaking skills.
- Collaborate in role-play scenarios to demonstrate clear communication and teamwork in healthcare settings.
- Reflect on the importance of listening and speaking skills in healthcare and identify strategies for improvement.
Part 1: Warm up
Discuss the following questions with a partner or in small groups:
- Why is effective listening crucial when interacting with patients and healthcare teams?
Can you share an experience where listening played a key role in a healthcare setting?
Write down one idea shared by your partner or group.
Introduction to Effective Listening
Three Key Strategies for Effective Listening:
- Focus on the speaker and avoid distractions.
- Take notes on important points, keywords, and phrases.
- Ask questions for clarification.
Part 2: Listening
Watch the video of a healthcare interaction (e.g., a doctor explaining a diagnosis to a patient). Use the note-taking template below to record key points.
Note-Taking Template:
| Key Points | Patient Concerns | Doctor’s Responses | Important Advice |
|---|---|---|---|
After the video, compare your notes with a partner. Fill in any gaps.
Answer the following comprehension questions based on the video:
- What was the main health concern discussed?
- How did the doctor respond to the patient’s questions?
- What important advice was given?
Students review their answers in pairs before a class discussion.
Group Discussion
Share your answers to the comprehension questions with the class.
Discuss the following:
- What challenges did you face while listening to the video?
- What did you learn about effective communication in healthcare?
Wrap-Up
- What listening strategies did you find most useful today?
- How can you apply these skills in future healthcare interactions?
Part 3: Vocabulary
Vocabulary Introduction
Review the following vocabulary words related to teamwork in healthcare:
Collaboration
Communication
Patient care
Roles and responsibilities
Conflict resolution
Write a sentence using each word in the context of healthcare teamwork:
Collaboration: _____________________________________________________
Communication: ___________________________________________________
Roles and responsibilities: ____________________________________________
Patient care: ______________________________________________________
Conflict resolution: _________________________________________________
Part 4: Role-Play Preparation
In small groups, choose a role-play scenario card provided by your instructor. Each card describes a specific situation requiring teamwork.
Example Scenarios:
- A team meeting to discuss a patient’s treatment plan.
- Resolving a conflict between a nurse and a doctor regarding patient care.
- A pharmacist explaining medication instructions to a nurse and a patient.
- Assign roles within your group (e.g., doctor, nurse, pharmacist, patient).
Write a brief script for your role-play. Use the vocabulary words introduced earlier.
Script Template:
Role 1: ____________________________________________
Role 2: ____________________________________________
Dialogue: ____________________________________________
Part 5: Role-Play Presentations
Present your role-play to the class. Focus on:
- Clear communication.
- Effective teamwork.
- Using the vocabulary words in context.
After each presentation, provide peer feedback:
- What did the group do well?
- Your Answer: ____________________________________________
- What could they improve?
- Your Answer: ____________________________________________
Part 6: Group Discussion and Reflection
Discuss the following questions as a class:
- What challenges did the teams face in their scenarios?
- Your Answer: ____________________________________________
- How did effective communication contribute to teamwork?
- Your Answer: ____________________________________________
- What strategies can healthcare teams use to improve collaboration?
- Your Answer: ____________________________________________
Part 7: Wrap-Up and Feedback
Reflection Questions:
- What is one thing you learned about teamwork in healthcare today?
- Your Answer: ____________________________________________
- How can you apply what you learned to your future role in healthcare?
- Your Answer: ____________________________________________
