5.10. Cultural Competency and inclusivity
Learning Objectives
By the end of this lesson, students will be able to:
- Define cultural competency and inclusivity and explain their importance in healthcare.
- Identify cultural factors that can affect patient interactions and care.
- Analyze healthcare scenarios involving cultural differences and propose culturally sensitive solutions.
- Demonstrate culturally competent communication through role-playing exercises.
- Reflect on the significance of cultural understanding and inclusivity in patient care.
Part 1: Warm-Up Discussion
Defining Cultural Competency
Think individually for one minute about the question:
- “What does cultural competency mean to you?”
- Your Thoughts: ____________________________________________
- Pair up with a partner and discuss your thoughts for 3 minutes. Take notes on your partner’s ideas:
- Partner’s Thoughts: ____________________________________________
- Be prepared to share one key idea from your discussion with the class:
- Key Idea: ____________________________________________
Part 2: Introduction to Cultural Competency
Understanding Definitions
Review the definitions of cultural competency and inclusivity:
Cultural Competency: The ability to understand, communicate with, and effectively interact with people across cultures.
Inclusivity: The practice of ensuring that people feel a sense of belonging and support regardless of their background or identity.
Discuss why these concepts are vital in healthcare:
Importance in Patient Interactions:
Your Answer: ____________________________________________
Impact on Care Quality:
Your Answer: ____________________________________________
Write down two benefits of being culturally competent:
Part 3: Scenario Analysis
Activity: Analyzing Cultural Scenarios
In your assigned group, read the scenario card provided. Discuss the following questions using the worksheet below:
Scenario Analysis Worksheet:
Scenario Description Cultural Factors CMA’s Approach Strategies for Inclusivity
Describe the situation provided on your card. What cultural factors are at play? How should the CMA approach the situation? What strategies can be used to ensure inclusivity?
After 15 minutes, prepare to present your scenario and proposed solutions to the class.
Part 4: Role-Playing Activity
Practicing Culturally Sensitive Communication
In your groups, assign roles for the role-playing exercise: one student will act as the CMA and another as the patient.
Use the scenario from your previous discussion to guide your role-play. Focus on practicing culturally sensitive communication strategies:
- Use simple language.
- Show empathy.
- Actively listen to the patient’s concerns.
- Perform the role-play for 10 minutes, then switch roles and repeat the exercise.
- After the role-playing, discuss the following questions:
- What did you learn about communicating with patients from different cultural backgrounds?
- Your Answer: ____________________________________________
- How did it feel to practice these strategies?
- Your Answer: ____________________________________________
Part 5: Reflection and Discussion
Class Reflection on Cultural Competency
Participate in a class discussion on what you learned about cultural competency and inclusivity. Consider the following guiding questions:
- Why is it important to understand a patient’s cultural background?
- Your Answer: ____________________________________________
- How can CMAs ensure that all patients feel included and respected?
- Your Answer: ____________________________________________
- Write down key points from the discussion on the whiteboard for collective review.
