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2.9. Accessing public health resources and services (Civics)

Learning Objectives

By the end of this lesson, students will be able to:

  • Identify and locate key public health resources and services in their community.
  • Understand the purpose and scope of services provided by public health agencies.
  • Apply knowledge of public health resources to guide patients in accessing appropriate services.
  • Reflect on the importance of public health resources in their future role as a CMA.

Part 1: Warm-Up

Answer the following questions and share your thoughts during the class discussion:

  • What public health resources or services are you aware of in your community?
  • How do you think these resources could be helpful for your future patients?
  • Write down one or two resources mentioned by your classmates that you didn’t know about:
    Resource 1:
    Resource 2:

Part 2: Public Health Resource

Scavenger Hunt
Work in small groups. Use your smartphone, computer, or provided materials to find the following public health resources:

  • Local health department website
  • Community health organization
  • Online database for public health information
  • Hotlines or helplines for health-related inquiries

For each resource, write down the following information:
Name of the resource, Contact information (phone number, website, address, etc.), and Brief description of the services provided
Example:
Name of Resource: [Local Health Department]
Contact Information: [Phone: (555) 123-4567, Website: www.localhealth.gov]
Description: Provides immunizations, health screenings, and educational workshops for the community.

Your Group’s Findings:

Name of Resource  Contact Information Description of Services

Be prepared to present your findings to the class.

 

Part 3: Public Health Services Research

Work with a partner and research one of the following public health services (your instructor will assign you a topic):

  1. Immunization programs
  2. Health screenings (e.g., blood pressure, cholesterol, cancer)
  3. Educational resources (e.g., nutrition, disease prevention)
  4. Community outreach and support programs

Answer the following questions during your research:

  • What is the purpose of this service?
  • Who is the target population?
  • How can patients access this service?

Create a visual representation (e.g., a poster, infographic, or chart) that includes:

  • The name and purpose of the service.
  • A brief explanation of how it benefits patients.
  • Steps patients can take to access the service.
  • Present your visual representation to the class.

Drag-and-Drop: Match Public Health Services to Their Descriptions

Part 4: Role-Play: Guiding a Patient

Scenario: A patient comes to you, the CMA, and says:
“I need to get a flu shot, but I don’t have health insurance and don’t know where to go.”
Work in pairs. One student will act as the CMA, and the other will act as the patient.
The CMA should:

  • Ask questions to understand the patient’s needs.
  • Use the knowledge from the scavenger hunt and research to guide the patient to the appropriate public health resource (e.g., local health department).
  • Explain how the patient can access the service.

Switch roles so that each student gets a chance to be the CMA and the patient.
After role-playing, answer the reflection questions below:

  • How did it feel to guide the patient?
  • What challenges did you face during the role-play?

Part 5: Wrap-Up and Reflection

Class Discussion Questions:

  1. What public health resources or services did you find most useful or interesting?
  2. How can accessing these resources and services benefit your future patients?
  3. What steps will you take to continue exploring and utilizing public health resources in your CMA practice?

Key takeaways: Public health resources.

Use the following words to complete the exercise below:

internet                   health                 preventive                    family
disease                    quality                mental health               immunization
SNAP (Supplemental Nutrition Assistance Program)        CDC (Centers for Disease Control and Prevention)

 

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Basic Skills for Clinical Medical Assistant Copyright © 2025 by Montgomery College is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.